FAQ

1. How long does shipping take?
Orders are processed within 1–2 business days (Monday–Friday).
After dispatch, delivery typically takes 6–10 business days.
Most customers receive their order within 7–12 business days from the purchase date.

2. Do you offer free shipping?
Yes. All dufsel orders ship free of charge, regardless of order size or destination.

3. Can I return or exchange an item?
Yes. Unused and undamaged items may be returned within 30 days of delivery. Exchanges are also available.
Please see our Return & Refund Policy for full details.

4. Who pays for return shipping?
Return shipping costs are the customer’s responsibility unless the item arrives damaged, defective, or incorrect.
In those cases, dufsel covers the return shipping cost.

5. How do I start a return?
Email info@dufsel.com with your order number and reason for the return.
We’ll provide the return instructions and the correct return address.

6. How long does it take to receive a refund?
Once we receive and inspect your return, your refund will be issued within 7 days to the original payment method.

7. What payment methods do you accept?
We accept:

• Visa

• Mastercard

• American Express

• PayPal

• Shop Pay

• Google Pay

• Apple Pay

• UnionPay

8. Is my payment information secure?
Yes. All payments are processed using 128-bit SSL encryption, and your payment details are never stored on our servers.

9. Can I cancel my order?
Orders can be canceled before shipment by contacting info@dufsel.com.
If the order has already been dispatched, it may be returned after delivery according to our return policy.

Website Name: Dufsel.com

Address: 71-75 Shelton Street, London, WC2H 9JQ, United Kingdom

Email: info@dufsel.com

Phone: +54 011 15-6143-7212

Business Hours: Monday to Friday: 09:00 – 17:00 PM (GMT+1)

Response Hours: We respond within 24 hours (business days)